Is it just me or does everything you try to accomplish get foiled or seem twice as hard to do as it should?
In the past month I’ve banged my head against the wall repeatedly dealing with customer service – which is an oxymoron – assuming I could ever get past the phone prompts and speak with a human being!
I’ve called three times and the credit I’m owed by the company that provides cushions for our TCU football seats still hasn’t shown up after two weeks. Today I discovered that voicemail on my cell phone hasn’t worked for a month and after an hour on the phone with AT&T it finally appears to be operational. That after the first young man I spoke with asked me if I had a flip phone or smart phone. I guess he thought I sounded like a likely candidate for an old flip phone. Yikes!
Calling a credit card company seems to require a minimum of 30 minutes on hold, if not an hour, only to find out you need to call another number and start the hold process all over. Getting television service switched from one provider to another is nearly impossible. So is switching from a 40-year-old print subscription to the digital Star-Telegram.
I could go on and on. Our sermon a couple of weeks ago was about looking forward and not backward and I try to do that, but in my opinion there are a few things that worked better in the “good old days” when life was simpler. However, we’re never going back there so we have to learn to adapt to technology, devices, and social media along with a lack of customer service…and keep a sense of humor about it all.
TCURA by its nature is an organization that looks both backward and forward. We look backward with pride to the collective impact we had on TCU during our years of service. Many of us remember when things weren’t so rosy, but we worked together collegially to make TCU a special place for students and an enjoyable place to work. Today we’re proud of what TCU has become and will become in the future and enjoy our continued association with the university through TCURA.
I look forward to seeing you at our September luncheon and other events throughout the year. Let’s make it a great year!
Janet George Herald
President